Steps to Handle When the Received Goods Do Not Match the Order
When you inspect the product and find that it does not match what you ordered, please contact the Hotline/Zalo 088.66.77.336, Messenger “Tam Trinh Roasted Coffee” to have the customer service department confirm the order.
In case TAM TRINH COFFEE packed the wrong order as per the customer’s request, the customer can refuse to receive the goods and not pay. If the order has already been paid, the customer can request a new order to be sent or not, and TAM TRINH COFFEE will refund the money to the customer as soon as possible.
In case TAM TRINH COFFEE packs the order correctly according to the order, but the customer changes their needs, the customer can request an exchange and return, and the shop’s exchange and return policy will apply. In this case, the customer will pay the shipping cost (if any).
Channels for Receiving Customer Complaints
TAM TRINH COFFEE CUSTOMER SERVICE DEPARTMENT
Customer service hotline: 088.66.77.336 (Ms Nhi)
Email: Caphetamtrinh@gmail.com/sale.tamtrinh@gmail.com
TAM TRINH COFFEE IMPORT AND EXPORT COMPANY LIMITED
Cafe Shop & Lab Room, Roasting Workshop: Hamlet 4, Gia Lam Commune, Lam Ha District, Lam Dong Province.
HCM City Representative Office: No. 17 – D15A Street, Phuoc Long B Ward, Thu Duc City, HCM City
Green Bean Material Production Farm & Factory:
A1 Quang Trung I, Gia Lam Commune, Lam Ha District, Lam Dong Province
HOTLINE – | 088.66.77.336 | 088.66.77.119 | 088.66.77.238
E-mail: caphetamtrinh@gmail.com
www.tamtrinhcoffee.com
